FAQ,s

How do I place an order?

Simply browse our store, add your favorite items to the cart, and proceed to checkout. Follow the steps to enter your shipping and payment details, and you’re all set!

Do you ship worldwide?

Yes! We offer worldwide shipping. Delivery times and rates vary depending on your location, which you can view during checkout.

How long will it take to receive my order?

Domestic Orders: 5–10 business days

International Orders: 10–20 business days (may vary depending on customs and courier services)

How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number and link to track your package. What if I entered the wrong shipping address?

Please email us immediately at apexshoppinghelp@gmail.com with your order number and correct address. If the order has not yet shipped, we’ll be able to update it. Unfortunately, we cannot change addresses once the package is dispatched.

What is your return/refund policy?

We want you to love your purchase. If you are unsatisfied, please contact us within 7 days of receiving your order at apexshoppinghelp@gmail.com. Provide your order number and details, and we’ll assist you with returns or refunds according to our policy.

My order arrived damaged or is missing items. What should I do?

Please email us at apexshoppinghelp@gmail.com with your order number and clear photos of the damaged item(s). We’ll resolve the issue quickly with a replacement or refund.